If you're between sizes we always recommend sizing up for those growing feet!
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|---|---|---|---|---|---|
| T4 | 4 | 19 | 3 | 12 | 12-18M |
| T5 | 5 | 20 | 4 | 12.5 | 12-18M |
| T6 | 6 | 22 | 5 | 13 | 18M-2.5Y |
| T7 | 7 | 23 | 6 | 14 | 18M-2.5Y |
| T8 | 8 | 24 | 7 | 15 | 2-3Y |
| T9 | 9 | 25 | 8 | 16 | 3-4Y |
| T10 | 10 | 27 | 9 | 17 | 4-5Y |
| T11 | 11 | 28.5 | 10 | 17.5 | 5-6Y |
| T12 | 12 | 30 | 11 | 18.5 | 6-7Y |
| T13 | 13 | 31.5 | 12 | 19.5 | 6-7Y |
We currently offer US children's sizes in 4 through 9, designed to fit little ones from approximately 12 months up to 4 years old.
To make sizing simpler, our toddler shoes are labeled with a ‘T” (T4, T5, T6, etc) to clearly designate sizes specifically tailored for toddlers, ensuring a perfect fit for every adventure.
Customer Care
At Simples, our commitment to your satisfaction is what drives us. We’re here to ensure that shopping with us is smooth, secure, and – most importantly – enjoyable. Our goal is to be with you every step of the way – from selecting the perfect pair of shoes to answering any questions you may have post-purchase.How to Reach Us
We offer support across multiple channels to ensure you can reach us in the way that’s easiest for you.By Email
Reach us at careteam@hellosimples.com, and we'll get back to you within 6 hours, Monday to Sunday Australian Central Standard Time (ACST).Self-Help Resources
Explore our helpful Resources for answers to frequently asked questions including sizing, product care, and shipping information. Our easy-to-navigate guides and FAQs are here to help whenever you need them.
Returns & Refunds
If you’re not completely satisfied with your purchase head to our Returns Policy to start a return, or reach out to us at careteam@hellosimples.com.
Feedback
We’re constantly improving and your feedback helps us do just that. After your purchase, keep an eye out for a quick survey from us – we’d love to hear about your experience.
Shipping & Handling
Thank you for shopping with us! We strive to provide you with a seamless shopping experience, including timely and affordable shipping options. Below is our shipping policy for Simples sandals, including estimated delivery times, costs, and regional availability for orders shipped from our Australian warehouse. We currently deliver to Australian addresses only. We’re working hard to expand to Singapore and other international locations soon—stay tuned!
Domestic Shipping (Australia)
- Standard Shipping: First order free otherwise a flat fee of AUD $8.
- Delivery Time: 2-5 business days.
- We Ship Domestically Australia-Wide.
Select international shipping available
We’re working hard behind the scenes to bring Simples to more families around the world. Singapore is next on our list, and international shipping isn’t far behind. If you’re outside Australia and eager to get your hands on a pair, stay tuned—big things are coming soon. Want to be the first to know when we launch in your region? Sign up for updates here!
Additional Information
- Order Processing: Orders are processed within 1-2 business days.
- Tracking: All orders will include a tracking number once shipped.
For any questions regarding your order or shipping options, please contact us at careteam@hellosimples.com. We’re here to help!
Returns Policy
Our Happiness Guarantee
We want you to love your Simples. If something’s not quite right, we’ll make it right—no fuss.
Change of Mind? No Problem.
If you change your mind within 30 days of purchase, you’re welcome to return your shoes for a refund or exchange.
Just make sure they’re unworn, unused, and in their original packaging, and we’ll take care of the rest.
- Simply fill out our returns form or email careteam@hellosimples.com to get started.
- You’ll receive step-by-step instructions once your return is approved.
- Please note: Return postage is at your cost unless the item is defective.
- Original shipping fees are not refundable.
Product Defect? We've Got You.
Our shoes are designed to last—through tumbles, playgrounds, hand-me-downs, and years of wear. But if something doesn’t hold up, we’ll make it right. If there’s any defect in your Simples within 12 months of purchase, we’ll provide a full refund or send you a new pair—no need to return the faulty item.
Simply fill out our returns form or email careteam@hellosimples.com to get started.
All we ask is that you send us a quick description (and ideally a photo) of what went wrong so we can understand the issue.
Examples of defects we'll cover:
- A strap ripping or tearing
- Velcro peeling off
- Sole separation or unusual wear
We stand behind the quality of our shoes, and we’re here to help every step of the way.
A Few Extra Things to Know
Sale Items
All sale or discounted items are final sale and can’t be returned or exchanged, so please choose carefully.
Exchanges
We currently offer exchanges for domestic orders within Australia only.
If you’d like to swap sizes or colours, just reach out—we’re here to help.
Still Have Questions?
Email us anytime at careteam@hellosimples.com and our team will be happy to assist.
Made with Care, from the Inside Out
At Simples, how our shoes are made matters just as much as how they feel. We proudly partner with a mid-sized, female-led factory in Vietnam that shares our commitment to ethical manufacturing and respect—for people and for the planet. To keep ourselves accountable, our factory partner undergoes the Intertek Workplace Conditions Assessment (WCA)—a globally recognised audit of working conditions. With a score of 85+ out of 100, they exceed international benchmarks across key areas like fair wages, working hours, health and safety, and labour practices. But for us, it’s about more than just passing a test.
Ethical manufacturing is about creating opportunity, fostering dignity at work, and building a better future for the families behind every pair of Simples. It’s not just something we check off—it’s a core part of who we are.
