Privacy Policy

Introduction

This Privacy Policy explains how SimplesCo Pte Ltd ("we", "us", or "our") handles your personal information when you use our website https://hellosimples.com or our services (together, our "Services").

By using our Services, you agree to this Privacy Policy. If you don't agree, please don't use our Services.

Changes to This Policy

We may update this policy from time to time. We'll post any changes on our website and update the "Last updated" date. Please check back occasionally to stay informed.

What Information We Collect

We collect information that you give us directly, information from your use of our Services, and information from third parties. This may include:

  • Contact details (like your name, address, phone number, email)
  • Order information (including payment details)
  • Account information (like your username and password)
  • Shopping information (what you view or add to your cart)
  • Customer support communications
  • Usage data (how you use our website, collected through cookies and similar technologies)

How We Use Your Information

We use your information to:

  • Provide our Services to you
  • Process your payments and orders
  • Manage your account
  • Send you marketing messages (if you've agreed to this)
  • Improve our Services
  • Detect and prevent fraud
  • Communicate with you about your orders or account

Sharing Your Information

We may share your information with:

  • Service providers who help us run our business
  • Marketing partners (but only if you've agreed to this)
  • Our corporate group companies
  • New owners if our business is sold
  • Law enforcement or other parties when required by law

Your Rights

Depending on where you live, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Object to certain uses of your information
  • Withdraw consent for marketing

To exercise these rights, please contact us using the details below.

Data Security

We use appropriate security measures to protect your information. However, no internet transmission is ever completely secure, so we can't guarantee 100% security.

International Transfers

We may transfer your information to countries other than where you live. We'll ensure appropriate safeguards are in place when we do this.

Children's Privacy

Our Services are not intended for children under 13. We don't knowingly collect information from children under 13.

Contact Us

If you have questions about this policy or your information, please contact us at:

Email: careteam@hellosimples.com
Address: 160 ROBINSON ROAD #14-04, SINGAPORE

Additional Information for Specific Regions

For California Residents

Under the California Consumer Privacy Act (CCPA), you have additional rights. You can:

  • Ask what personal information we've collected, used, shared, or sold
  • Request deletion of your personal information
  • Opt-out of the sale of your personal information

We don't sell personal information for money, but we may share it for marketing purposes if you've agreed to this. You can opt-out anytime.

For European Union Residents

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Your consent
  • The need to perform our contract with you
  • Our legitimate business interests
  • Legal requirements

You have the right to complain to your local data protection authority if you're unhappy with how we've handled your information.

Last updated: October 8, 2024