Simpleslifeco Pte Ltd Privacy Policy
Last updated: October 8, 2024
Introduction
This Privacy Policy explains how Simpleslifeco Pte Ltd ("we", "us", or "our") handles your personal information when you use our website https://simpleslife.co/ or our services (together, our "Services").
By using our Services, you agree to this Privacy Policy. If you don't agree, please don't use our Services.
Changes to This Policy
We may update this policy from time to time. We'll post any changes on our website and update the "Last updated" date. Please check back occasionally to stay informed.
What Information We Collect
We collect information that you give us directly, information from your use of our Services, and information from third parties. This may include:
- Contact details (like your name, address, phone number, email)
- Order information (including payment details)
- Account information (like your username and password)
- Shopping information (what you view or add to your cart)
- Customer support communications
- Usage data (how you use our website, collected through cookies and similar technologies)
How We Use Your Information
We use your information to:
- Provide our Services to you
- Process your payments and orders
- Manage your account
- Send you marketing messages (if you've agreed to this)
- Improve our Services
- Detect and prevent fraud
- Communicate with you about your orders or account
Sharing Your Information
We may share your information with:
- Service providers who help us run our business
- Marketing partners (but only if you've agreed to this)
- Our corporate group companies
- New owners if our business is sold
- Law enforcement or other parties when required by law
Your Rights
Depending on where you live, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Object to certain uses of your information
- Withdraw consent for marketing
To exercise these rights, please contact us using the details below.
Data Security
We use appropriate security measures to protect your information. However, no internet transmission is ever completely secure, so we can't guarantee 100% security.
International Transfers
We may transfer your information to countries other than where you live. We'll ensure appropriate safeguards are in place when we do this.
Children's Privacy
Our Services are not intended for children under 13. We don't knowingly collect information from children under 13.
Contact Us
If you have questions about this policy or your information, please contact us at:
Email: careteam@simpleslifeco.com
Address: 160 ROBINSON ROAD #14-04, SINGAPORE
Additional Information for Specific Regions
For California Residents
Under the California Consumer Privacy Act (CCPA), you have additional rights. You can:
- Ask what personal information we've collected, used, shared, or sold
- Request deletion of your personal information
- Opt-out of the sale of your personal information
We don't sell personal information for money, but we may share it for marketing purposes if you've agreed to this. You can opt-out anytime.
For European Union Residents
Under the General Data Protection Regulation (GDPR), we process your data based on:
- Your consent
- The need to perform our contract with you
- Our legitimate business interests
- Legal requirements
You have the right to complain to your local data protection authority if you're unhappy with how we've handled your information.
Terms of Service for Simpleslifeco Pte Ltd
1. Introduction
Welcome to Simpleslifeco Pte Ltd's website. By using our site or buying something from us, you agree to these terms. Please read them carefully.
2. Changes to These Terms
We may update these terms at any time. We'll post the new version here, so please check back regularly. Your continued use of the site means you accept any changes.
3. Using Our Services
- You must be at least 18 years old to use our services.
- You agree to provide accurate information when creating an account or making a purchase.
- You may not use our products for any illegal purpose.
- Don't transmit any harmful code or viruses.
4. Your Account
You're responsible for keeping your account information and password safe. Let us know right away if you think your account has been compromised.
5. Products and Services
- We try to display our products as accurately as possible, but we can't guarantee that your screen will show colors exactly right.
- We can limit sales to any person, region, or jurisdiction.
- We can change our products or prices at any time without notice.
- We don't guarantee that our products will meet your expectations.
6. Purchases and Payment
- When you buy something, you agree to pay the listed price plus any taxes and shipping fees.
- We reserve the right to refuse or cancel any order.
- You agree to provide current and accurate purchase and account information.
7. Returns and Refunds
Please see our separate Returns Policy for details on returns and refunds.
8. Third-Party Links and Tools
- Our site may have links to other websites that we don't control.
- We're not responsible for what's on those sites or any products or services you might buy from them.
- If we offer any third-party tools on our site, you use them at your own risk.
9. User Comments and Feedback
- If you send us ideas or suggestions, we can use them without paying you.
- Don't post anything illegal, offensive, or harmful on our site.
10. Personal Information
Your personal information is governed by our Privacy Policy.
11. Errors and Inaccuracies
We try to provide accurate information, but sometimes there might be errors. We reserve the right to correct any mistakes and change or update information at any time.
12. Prohibited Uses
Don't use our site for anything illegal, harmful, or abusive. We can terminate your use of our service if you violate these terms.
13. Disclaimer and Limitation of Liability
- We provide our service 'as is' without any warranties.
- We're not liable for any damages related to your use of our service.
- Your use of our service is at your own risk.
14. Indemnification
You agree to protect us from any claims resulting from your breach of these terms or violation of any law.
15. Severability
If any part of these terms is found to be unenforceable, the rest will remain in effect.
16. Termination
We can terminate your access to our service at any time if we believe you've violated these terms.
17. Entire Agreement
These terms, along with any policies we post on this site, make up the entire agreement between you and us.
18. Governing Law
These terms are governed by the laws of Singapore.
19. Changes to Terms of Service
We may update these terms at any time. Check this page regularly for changes.
20. Contact Information
If you have any questions about these terms, please contact us at:
Simpleslifeco Pte Ltd
Email: careteam@simpleslifeco.com
Address: 160 ROBINSON ROAD #14-04, SINGAPORE
Last updated: October 8, 2024
Shipping & Returns Policy
Last updated: July 22, 2025
Shipping & Handling
Thank you for shopping with us. We aim to provide a seamless experience with timely and affordable shipping options. The details below cover Simples sandals shipped from our Australian warehouse. We currently deliver to Australian addresses only.
Domestic Shipping (Australia)
- Standard Shipping: First order free. Otherwise a flat fee of AUD $8.
- Delivery Time: 2–5 business days.
- Coverage: We ship Australia-wide.
Select international shipping
We are working to bring Simples to more regions. Singapore is next on our list. If you are outside Australia and eager to order, stay tuned for updates.
Want to be first to know when we launch in your region? Sign up for updates here.
Additional Information
- Order Processing: 1–2 business days.
- Tracking: All orders include tracking once shipped.
Questions about your order or shipping options? Email careteam@hellosimples.com.
Returns Policy
Our Happiness Guarantee
We want you to love your Simples. If something is not quite right, we will make it right.
Change of mind
Return within 30 days of purchase for a refund or exchange. Items must be unworn, unused, and in original packaging.
- Start a return via our form or email careteam@hellosimples.com.
- We will send step-by-step instructions once your return is approved.
- Return postage is at your cost unless the item is defective.
- Original shipping fees are not refundable.
Product defect
If there is a defect within 12 months of purchase, we will provide a full refund or send a new pair. No need to return the faulty item.
Start a claim via our form or email careteam@hellosimples.com. Please include a short description and a photo if possible.
Examples of covered defects include:
- A strap ripping or tearing
- Velcro peeling off
- Sole separation or unusual wear
A few extra things to know
- Sale items: Final sale. No returns or exchanges.
- Exchanges: Available for domestic Australian orders. Contact us to swap sizes or colours.
Start a return or exchange
